AEGEAN Airlines lost luggage and lost items in Greece: contacts and deadlines

Where did you leave it?

Pick the one that matches. Each opens the steps for that case.

Left on the planeWho has it: AEGEAN Airlines lost & found

Contact AEGEAN Airlines as soon as you can. Crew and ground staff pass anything found on board to the airline, and later to the airport's lost property office. Pick your airport to see who to call there.

Which airport?

Already flown home? Get it delivered

Checked bag missing, late or damagedWho has it: the AEGEAN Airlines baggage desk

Before you leave baggage reclaim, report it at the baggage desk and get a Property Irregularity Report (PIR) with a reference number.
Track the bag online with that reference. Give a delivery address and phone number in Greece.
Keep receipts for essentials you buy while you wait, and claim in writing before the deadline.

AEGEAN Airlines claim deadlines ↓

Track your bag

Have a file reference? Find your tracker →

Bag found but you have already left? Get it delivered

Already handed to the airportWho has it: airport lost property

The airport's lost property office keeps it. You, or someone with your signed authorisation and a copy of your ID, collect it in person. Pick your airport for the office details.

Which airport?

Get it delivered

Claim deadlines

Damaged bag: Written complaint within 7 days of receipt
Delayed bag: Within 21 days from the date the baggage was delivered (incl. first-need expenses)

First-need expenses if bag delayed >24h and away from permanent residence - up to EUR 40/day Economy, EUR 60/day Business and Gold Miles+Bonus.
Not located within 5 days -> escalated to central tracing; settlement starts if not located within 45 days (21 days for Business / Gold Miles+Bonus).
Conditions state a baggage liability limit of 1,519 SDR.
PIR passenger form notes 4-6 weeks processing.

Bag found? Get it delivered

Once the airline or airport has your bag, a luggage service we recommend can ship it to you, in Greece or abroad.

Send My Bag4.529,774 Trustpilot reviewsWe recommend
Ships suitcases and boxes door to door. Collects from an address in Greece and delivers within Greece and to most countries.
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We recommend services we think are useful; some may pay us a fee if you book. Prices and terms are set by the service, so check them before you book.

Helpful guides

Too much luggage? Send the extra bag ahead

Ask a courier we recommend to collect it in Greece
It goes to your home address, in Greece or worldwide
They handle the packing, labels and customs paperwork

Luggage service we recommend

Send My BagWe recommend4.529,774 Trustpilot reviewsShips suitcases and boxes door to door. Collects from an address in Greece and delivers within Greece and to most countries.

Send it ahead

Prices are set by the courier; ask before you book

AEGEAN Airlines baggage allowance and extra-bag fees

Cabin bag: Economy Light: one carry-on up to 8 kg, 56x45x25 cm
Checked bag: Light and Flex fares: no free checked bag. Economy Comfort Flex: 1 piece 23 kg, 158 cm total dimensions. Business: 2 pieces of 32 kg
Usual cost of extra / overweight bags: Overweight bag (above allowance up to 32 kg): a fee per bag, lower when booked online than at the airport. Over 32 kg goes as cargo
Sports equipment: Golf equipment and bicycles travel for a fee and should be pre-booked. Check the current Aegean page

Approximate prices. Fees change and depend on route and fare — always check before you fly: AEGEAN Airlines baggage rules

Add a bag or extra weight online before the flight — airlines usually charge more at the airport desk.
Wear your heaviest shoes and jacket on the plane and move dense items into your cabin bag (within its weight limit).
Bought olive oil, wine or other heavy souvenirs? Ship them separately and check customs rules first. Get it to you →