Who has your item?
Pick where you lost it. Each one tells you who to contact, what to do now and what happens next.
In an airport terminalAirport lost property
Do this now
- Contact the airport's lost property office (usually run by the police).Call
- Report the loss at a police station and ask for the written report (you'll need it for insurance).In personForm
Full checklist: what to have ready and what to ask
Found? Get it deliveredOn the planeYour airline
Do this now
- Items left on the plane are kept by the airline: use its lost-item form or the baggage desk.FormTakes time
Full checklist: what to have ready and what to ask
Found? Get it deliveredMy checked bag didn't arrive or is damagedYour airline
Do this now
- Before leaving baggage reclaim, report it at the baggage desk and get a Property Irregularity Report (PIR) reference.Form
Full checklist: what to have ready and what to ask
Found? Get it deliveredLost & found contact
+30 26714 40085- Desk: Lost property office operated by the Police
Items found in the terminal or on airport premises are handed to the lost property office operated by the Police. Items left on board the aircraft and delayed inbound luggage are managed by the airport Lost & Found offices (ground handlers) or directly by the airlines.
Show map
Map by Google. Opening it loads Google Maps. Open in Google Maps
Nobody answering?
Some offices don't list one clear number to reach them, so we collected the other numbers we found for them on airport, airline and guide websites. Try them one after the other.
- Goldair HandlingGoldair Handling passenger services
- +30 26714 40052For Aegean, Olympic Air, SAS, ITA Airways, Cyprus Airways
- +30 26714 40053
- efl.pax@goldair-handling.gr
- Swissport / Skyserv
- +30 26714 40082For British Airways, easyJet, Jet2.com, Condor, Wizz Air, Ryanair, Sky Express, TUI Airways, Transavia, Volotea
Left something at the airport? Get it delivered
For a bag, a luggage service we recommend can ship it to you; for anything else, a courier we recommend. In Greece or abroad.
Ships suitcases and boxes door to door. Collects from an address in Greece and delivers within Greece and to most countries.
Family-run Athens courier since 1988. Sends parcels within Greece and abroad, helps with customs clearance, and can store extra bags for travellers and deliver them later. Ask for a price on their website.
We recommend services we think are useful; some may pay us a fee if you book. Prices and terms are set by the service, so check them before you book.
More about this airport
Airport at a glance
- Baggage desks (missing bags)
- Delayed bags and items left on board: the Lost & Found of the airline's ground handler: Goldair Handling, or Swissport and Skyserv, depending on the airline.
- Lost property office
- Items lost in the terminal or on airport premises go to the lost property office run by the Police: +30 2671440085, taargostoliou@astynomia.gr. Delayed bags and items left on board: the airline or its Lost & Found at the airport.
- Getting to town
- Public bus between the airport and the city (KTEL Kefalonias local routes); the stop is to the left of the main entrance of the departures building. Taxi stand outside the terminal building.
Checked bag missing, late or damaged
Checked bags are the airline's responsibility. Report it at the baggage desk before you leave the hall and keep the reference. At most Greek airports a ground handling company runs the baggage desk on the airline's behalf.
Airlines flying here: AEGEAN Airlines, British Airways, Condor, easyJet, Jet2.com, Olympic Air (AEGEAN group), Ryanair, SKY express, TUI Airways (UK), Volotea, Wizz Air
What other travellers advise
What other travellers advise
- Check the airport's own lost and found before paying a retrieval service. Reviewers of paid retrieval services say some items turned up on the airport's own page after a search fee was paid. Contact the airport office first.
- Follow up with the airline repeatedly. Forum travellers with late bags on Greek domestic legs advise contacting the baggage desk more than once a day. Persistence moves a case up the queue.
- File the missing-bag report before you leave the arrivals hall. Report the bag to the airline's ground staff at the airport and get a file reference before you walk out. Travellers report that airlines can refuse to open a case later if nothing was logged at the airport.
- Give the airline your hotel address and phone for delivery. Bags are normally delivered to your accommodation once found, often within a day or two. Give the exact hotel name, address, and a working local number, and update them if you move.
- Expect a day or two extra on the islands. Travellers on Naxos-Athens flights report bags arriving about two days late. Plan for a delay when changing islands and ask how the bag will reach your next stop.
- Write down your file reference and keep the bag tags. Keep the reference number and your baggage tags together and quote the reference in every call or email. Take a photo of the bag before you fly so you can describe it exactly.