Where did you leave it?
Pick the one that matches. Each opens the steps for that case.
Left on the planeWho has it: TUI Airways (UK) lost & found
Contact TUI Airways (UK) as soon as you can. Crew and ground staff pass anything found on board to the airline, and later to the airport's lost property office. Pick your airport to see who to call there.
Which airport?
- CHQChania
- CFUCorfu
- HERHeraklion
- KVAKavala
- EFLKefalonia
- KGSKos
- PVKPreveza
- RHORhodes
- SMISamos
- JTRSantorini
- JSISkiathos
- SKGThessaloniki
- ZTHZakynthos
Checked bag missing, late or damagedWho has it: the TUI Airways (UK) baggage desk
- Before you leave baggage reclaim, report it at the baggage desk and get a Property Irregularity Report (PIR) with a reference number.
- Track the bag online with that reference. Give a delivery address and phone number in Greece.
- Keep receipts for essentials you buy while you wait, and claim in writing before the deadline.
TUI Airways (UK) claim deadlines ↓
Have a file reference? Find your tracker →
Bag found but you have already left? Get it deliveredAlready handed to the airportWho has it: airport lost property
The airport's lost property office keeps it. You, or someone with your signed authorisation and a copy of your ID, collect it in person. Pick your airport for the office details.
Which airport?
Claim deadlines
- Damaged bag
- Within 7 days (FAQ - of return flight; Conditions of Carriage - of receipt)
- Delayed bag
- In writing within 21 days of the date baggage was delivered
- Luggage missing more than 6 days -> contact TUI Luggage Services Department.
- TUI Montreal Convention page states 1,519 SDR.
Bag found? Get it delivered
Once the airline or airport has your bag, a luggage service we recommend can ship it to you, in Greece or abroad.
Ships suitcases and boxes door to door. Collects from an address in Greece and delivers within Greece and to most countries.
We recommend services we think are useful; some may pay us a fee if you book. Prices and terms are set by the service, so check them before you book.
Helpful guides
- Delayed, lost or damaged baggage after a flight to GreeceWhat to do at the airport, the deadlines that matter, and how much airlines must pay, under the Montreal Convention.
- Too much luggage flying home from Greece?Check your allowance, what extra bags usually cost, and cheaper ways to get heavy bags and souvenirs home.
Too much luggage? Send the extra bag ahead
- Ask a courier we recommend to collect it in Greece
- It goes to your home address, in Greece or worldwide
- They handle the packing, labels and customs paperwork
Luggage service we recommend
Send My BagWe recommend4.529,774 Trustpilot reviewsShips suitcases and boxes door to door. Collects from an address in Greece and delivers within Greece and to most countries.
Prices are set by the courier; ask before you book
TUI Airways (UK) baggage allowance and extra-bag fees
We don't have checked figures for this airline yet.
Fees change and depend on route and fare — always check before you fly: TUI Airways (UK) baggage rules
- Add a bag or extra weight online before the flight — airlines usually charge more at the airport desk.
- Wear your heaviest shoes and jacket on the plane and move dense items into your cabin bag (within its weight limit).
- Bought olive oil, wine or other heavy souvenirs? Ship them separately and check customs rules first. Get it to you →