Who has your item?
Pick where you lost it. Each one tells you who to contact, what to do now and what happens next.
In town, on a beach, in a shop or restaurantThe local or Tourist Police
Do this now
- Report it to the Tourist Police (1571) or the local police station.CallIn person
Full checklist: what to have ready and what to ask
Found? Get it deliveredAt my hotel or rentalThe hotel or booking platform
Do this now
- Call or email the hotel reception with your room number and dates.Call
- Booked through an app or booking site? Message the host there so there is a record.Form
Full checklist: what to have ready and what to ask
Found? Get it deliveredIn a taxi or ride-hailing carThe taxi company or ride app
Do this now
- Ride app: use the trip in your history to contact the driver. Street taxi: call the taxi company with the time and route.Call
- Report the loss at a police station and ask for the written report (you'll need it for insurance).In personForm
Full checklist: what to have ready and what to ask
Found? Get it deliveredLost & found contact
- Desk: Platanias Police Station (Chania police directorate)
Report the loss at the Platanias police station or the Police Department of Chania, and ask for a written report. Tourist Police: 1571; emergency: 112.
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Who to call on Crete
Platanias (Chania) has no lost & found phone line of its own. These are the official contacts on the island, by where the item was lost:
Port Police (items lost at the port or on the quay): Port of Rethymno
+30 28310 22276- Desk: Port Police (Hellenic Coast Guard port authority)
- rethimno@hcg.gr
Police (items lost in town, on a beach or stolen): Rethymno Police Headquarters (Αστυνομική Διεύθυνση Ρεθύμνου)
+30 28310 88100- Address: 26 Iroon Polytechniou Square, 74100 Rethymno
Airport (items lost at the airport or a delayed bag): Chania International Airport "Daskalogiannis"
+30 28210 63072- Desk: Lost property office operated by the Police
Items found in the terminal or on airport premises are handed to the lost property office operated by the Police. Items left on board the aircraft and delayed inbound luggage are managed by the airport Lost & Found offices (ground handlers) or directly by the airlines.
Item lost in the terminal, port or town: report it to the local police or the Tourist Police (call 1571, 24/7, English spoken).
Nearest help
Found it and need it delivered?
- Confirm they have it Get its reference number and ask what they need: usually a copy of your ID and a signed authorisation.
- Collected and boxed Couriers can refuse an unboxed suitcase. A service we recommend can collect and pack it.
- Delivered to your door To your hotel, anywhere in Greece, or home abroad.
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