Who has your item?
Pick where you lost it. Each one tells you who to contact, what to do now and what happens next.
I lost my passportThe police, then your embassy
Do this now
- Report the loss at a police station and ask for the written report (you'll need it for insurance).In personForm
- Contact your embassy or consulate for an emergency travel document.In personForm
Consular help
- Hours: Consular section open to the public by appointment only. The official page publishes no public phone number; use the 24/7 GOV.UK contact service.
Apply online for an emergency travel document if your passport is lost, stolen, damaged or expired and a replacement cannot arrive in time. Printing and collection is only by prior agreement or appointment. Applicants under 16 are applied for by a parent or guardian. Urgent out-of-hours cases are handled through the 24/7 GOV.UK contact service. The UK also has vice consulates in Heraklion (Crete), Rhodes and Corfu and an honorary vice consulate in Zakynthos; each has its own page on GOV.UK.
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What other travellers advise
What other travellers advise
- Lost passport: report to the police first. Embassy guidance puts a police report as step one, and it is usually required for the replacement. Ask for the original written copy.
- Leave buffer before your flight home. Getting a replacement can take days, so you may need to change your flight. Check your insurance for rebooking cover and tell the airline early.
- Then contact your embassy about an emergency travel document. Expect to bring the police report, passport photos, proof of onward travel, and ID evidence. Embassies often limit out-of-hours service to genuine emergencies.