Who has your item?
Pick where you lost it. Each one tells you who to contact, what to do now and what happens next.
I lost my passportThe police, then your embassy
Do this now
- Report the loss at a police station and ask for the written report (you'll need it for insurance).In personForm
- Contact your embassy or consulate for an emergency travel document.In personForm
Consular help
- Hours: Consular section by appointment only.
- Address: Leoforos Vasilissis Sofias 23, 2nd floor, 106 74 Athens
Book an appointment before you visit the consular section. Email sconsular.atenas@mne.pt.
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More about this office
What other travellers advise
What other travellers advise
- Lost passport: report to the police first. Embassy guidance puts a police report as step one, and it is usually required for the replacement. Ask for the original written copy.
- Leave buffer before your flight home. Getting a replacement can take days, so you may need to change your flight. Check your insurance for rebooking cover and tell the airline early.
- Then contact your embassy about an emergency travel document. Expect to bring the police report, passport photos, proof of onward travel, and ID evidence. Embassies often limit out-of-hours service to genuine emergencies.